Insurance and Payment
The costs of high quality veterinary care can be extensive, and when an emergency does arise, most people find they are unprepared!
We find that in the community some clients assume that care for their pet is covered like Medicare covers them, but there are no subsidies for veterinary care. Every veterinary hospital is a privately run business entity which has large overheads, such as expensive medical equipment, staffing costs and 24hr vets on call in order to provide up to date diagnostic and treatment services, not to mention the insurances that increase just like anywhere else. Every person who owns a pet needs to consider their responsibility to be a caring, informed and diligent owner.
One of the things we ask our clients to consider is a pet insurance plan. Here is a link that compares insurances to help you choose which one is right for you:
We find that in the community some clients assume that care for their pet is covered like Medicare covers them, but there are no subsidies for veterinary care. Every veterinary hospital is a privately run business entity which has large overheads, such as expensive medical equipment, staffing costs and 24hr vets on call in order to provide up to date diagnostic and treatment services, not to mention the insurances that increase just like anywhere else. Every person who owns a pet needs to consider their responsibility to be a caring, informed and diligent owner.
One of the things we ask our clients to consider is a pet insurance plan. Here is a link that compares insurances to help you choose which one is right for you:
Our Payment Policy
Our payment policy is that all visits are to be paid for at the time of attending the clinic. Surgery cases must be paid before any pet is sent home. We do have a payment plan available which needs to be set up before any treatments are carried out. Your vet will always provide an estimate of all costs that will be incurred and you will then be able to make decisions how you would like to settle your account.
We recognise that emergencies catch us all unawares and we like to encourage pet owners to consider a pet insurance plan. There are no Medicare rebates for our pets and certainly no support for small businesses to carry costs for their clients. We are unable to carry a large volume of accounts and recommend clients setting up a payment plan with institutions like Vet Pay ,using a credit card service or setting up a small personal loan with a banking institution. At times we recognise with large bills clients have to make difficult decisions and the option to put a pet to sleep and out of pain is the kindest choice that can be made. There is a no judgement when that choice is made and as staff we feel the sadness along with the client.
We recognise that emergencies catch us all unawares and we like to encourage pet owners to consider a pet insurance plan. There are no Medicare rebates for our pets and certainly no support for small businesses to carry costs for their clients. We are unable to carry a large volume of accounts and recommend clients setting up a payment plan with institutions like Vet Pay ,using a credit card service or setting up a small personal loan with a banking institution. At times we recognise with large bills clients have to make difficult decisions and the option to put a pet to sleep and out of pain is the kindest choice that can be made. There is a no judgement when that choice is made and as staff we feel the sadness along with the client.
